If you’re looking to reduce your monthly rate, we’d be happy to explore available promotions with you! To get started, please send us a Direct Message with your first and last name along with your service address so we can securely review your account and assist further.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
2.6K Messages
3 hours ago
Good evening @user_wj9zwy, and thank you for reaching out on our Community Forums-we truly appreciate your time.
You can access your billing statements at any time through the Xfinity app or online via our web portal by following the steps listed here: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill.
If you’re looking to reduce your monthly rate, we’d be happy to explore available promotions with you! To get started, please send us a Direct Message with your first and last name along with your service address so we can securely review your account and assist further.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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