I need to make contact with a live customer service representative

Xfinity recently upgraded the system that supports my neighborhood. Now my internet drops repeatedly throughout the day, every day, all day.

i am able to restore the connection by unplugging/pluging power to router.

calls to 1-800 number for customer support are not effective as my outage resolves just briefly enough to prevent the automated system from advancing my call to a live customer service representative.

i need to make contact with a live customer service representative who can resolve this issue