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user_d54wh5
1st Topic

Visitor

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4 Messages

Wednesday, May 4th, 2022 3:38 PM

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I need to get the exterior temporary line replaced with a permanent line and get that buried. It's been over 3 months.

I need to get the exterior temporary line replaced with a permanent line and get that buried. It's been over 3 months. The public utilities were mark on 4/8 (almost 1 month ago).

Question

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Updated 

3 years ago

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This conversation is no longer open for comments or replies and is no longer visible to community members.

EG

Expert

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110.3K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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CCCrystal1

Problem Solver

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528 Messages

3 years ago

Hi there! Thank you for reaching out to us today! I apologize for the delay on this issue. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support",which should then give you the ability to send us a message.

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user_d54wh5

Visitor

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4 Messages

@XfinityCrystal​ I tried doing sending you a private message as you suggest but get "no results found" when I do so.

3 years ago

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CCCrystal1

Problem Solver

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528 Messages

Are you able to send a Direct Message to Xfinity Support? 

I no longer work for Comcast.

3 years ago

0

user_d54wh5

Visitor

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4 Messages

I tried direct messaging by clicking the chat icon (top-right) and then searching "xfinity support" but got "no results found."  I can start a new message but didn't find "xfinitycrystal" as a name.

3 years ago

0

XfinityThomasA

Official Employee

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2.3K Messages

No worries! To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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