On October 30, 2026, I was unable to access my email from my home in [Edited: "Personal Information"]. Because of the service issue, I missed my scheduled AWS Certified AI Practitioner exam. I’m asking AWS to let me reschedule and would appreciate your help documenting what happened.
Could you please check whether your records show an email or internet service interruption affecting my address that day? If so, please send me written confirmation that includes the affected service, the start and end times, and any incident reference number I can share with AWS. I tried checking my Xfinity account but couldn’t find outage records for that date.
I’m happy to provide my service address or account details through a secure channel if needed. Thank you for taking the time to look into this.
Hello user_myjeyh, thank you for taking the time to post here in our Xfinity Community forum. We appreciate your time, and will do our best to assist. I'm sad to hear you missed out on that opportunity, but we will try to get that information for you. We will need some account information that is best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
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XfinityVianney
Official Employee
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3K Messages
2 months ago
Hi, thank you for reaching out. As we start, I'd like to clarify your concern. Can you tell me more about the issue or the code you are requesting?
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user_myjeyh
Visitor
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1 Message
18 minutes ago
Dear Xfinity Support Team,
On October 30, 2026, I was unable to access my email from my home in [Edited: "Personal Information"]. Because of the service issue, I missed my scheduled AWS Certified AI Practitioner exam. I’m asking AWS to let me reschedule and would appreciate your help documenting what happened.
Could you please check whether your records show an email or internet service interruption affecting my address that day? If so, please send me written confirmation that includes the affected service, the start and end times, and any incident reference number I can share with AWS. I tried checking my Xfinity account but couldn’t find outage records for that date.
I’m happy to provide my service address or account details through a secure channel if needed. Thank you for taking the time to look into this.
Kind regards,
[Edited: "Personal Information"]
(edited)
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