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Friday, January 3rd, 2025 11:49 PM

I need to downgrade my internet plan

There's only options to upgrade. I dont see how to change it.

Official Employee

 • 

1.4K Messages

4 months ago

user_ji0gc7 thank you for using the Community Forums page to reach out, let's take a look at your package options together. Please send us a direct message with your full name and complete service address to get started. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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