Visitor
•
1 Message
I need to delete an old modem from my account
I activated a new modem (customer owned). I need to delete the old one. I can't use the xfinity app. You guys won't let it run on Android 11 anymore.
Visitor
•
1 Message
I activated a new modem (customer owned). I need to delete the old one. I can't use the xfinity app. You guys won't let it run on Android 11 anymore.
EG
Expert
•
119.3K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMartyR
Official Employee
•
3.4K Messages
49 minutes ago
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
0
0