Visitor
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1 Message
I need to contact Tom Karinshak
I keep getting bills saying I owe Comcast money. I never had a contract , so why does your company keep harassing me. I close the account on May 28 2025 , return the equipment on May 29 2025. I have spoken to numerous people about this issue. I was told on June 16 2025 , it was all resolved. But unfortunately I keep hearing from your company, why? My name is [Edited: "Personal Information"]. I do hope I get a response from you.
EG
Expert
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113.2K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.3K Messages
1 month ago
Howdy user_3jd55r. Happy to help ensure this is sorted out. We are a corporate based team on our forums, and always aim to ensure you get first-class support. Please keep in mind that our forums have millions of users here, and even more eyes that come to these forums to browse our posts. We ask that you keep your personal information private, and anytime we will require that information, we will just bring you into a private message space to gather that information. Let's get this sorted out for you, if you can please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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