I need to chat with a live agent

I keep asking the assistant to talk to a live agent and all it does is say pay your bill. I need to talk to a live agent please and thank you.

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XfinityOrlandoM

Official Employee

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3.1K Messages

2 months ago

@user_coj7cs

Thanks for reaching out to us, we apologize for any inconvenience you're having with our app needing to speak to a live agent. Can you give me a little more detail on how we can assist you with your services today?

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user_8mykh6

Visitor

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1 Message

You are all so [Edited: "Language"] corrupt. I have opened a case against you with the FCC . You again overcharged me . I spent hours last month clearing this up . You can’t seem to get it corrected . Please check the transcript from me and you on January 20 of this year . Please call me at [Edited: "Personal Information"]. I am tired of your incompetence. I have also contacted ny lawyer to teach you a lesson . [Edited: "Personal Information"]

(edited)

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2 days ago

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XfinityKam

Official Employee

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57 Messages

Hello @user_8mykh6 I want to look into your billing issue

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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