1 Message
I need to change my shipping address
Hi!
I’m trying to upgrade my internet speed, and to do so I need to rent a new modem. I live in an apartment complex, so my shipping address is different than my service address. I talked to a real person, but they gave me the phone number to the AI bot, who does not seem to understand that I need to change the shipping address, and not the service address. Please help.
XfinityThomasC
Official Employee
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2.4K Messages
3 days ago
Hello, @user_erju5o
A Getting Started kit can only be shipped to an alternate address at the customer's request in certain markets. You have a minimal window of 30 minutes to do this with standard shipping and requires a supervisor for modification. Because of this it is recommended that you use the UPS My Choice or FedEx Delivery Manager tools to change the Getting Started kit delivery date or reroute the packages to an access point or store location for a fee. This option is available in all markets. The best free option in this case would be to visit your nearest Xfinity Store and pick up the equipment. Here is our store locator tool https://www.xfinity.com/local/store-offers?q=47.6522%2C-117.3851 that allows you to book an appointment and save time.
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BruceW
Gold Problem Solver
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26.3K Messages
3 days ago
That link forces the Store Locator to display locations near Spokane, WA. Unless you are quite sure that's where the poster is located, it would be better to leave off the "?q=47.6522%2C-117.3851" part and simply post https://www.xfinity.com/local/store-offers, which would display stores near the customer's location, wherever it might be.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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