I need to change from unlimited data back to 1.2 GB

Hello,

I had to upgrade to unlimited data for September and would like to downgrade back to my regular cap of 1.2 GB for October. Can you please let me know if I will be going back to the regular monthly charge of $70 for October?

Responses

EG

Expert

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111K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBenjaminM

Official Employee

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2.1K Messages

9 months ago

jacob.w96 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you make changes to your account. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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XfinityThomasA

Official Employee

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2.5K Messages

8 months ago

jacob.w96 -It was a pleasure chatting with you! Happy we could help remove your unlimited data plan. Please create a new post if anything more comes up. Take care, and thank you for choosing Xfinity.- XfinityThomasA

0

Customer Service

jacob.w96

I need to change from unlimited data back to 1.2 GB

EG

XfinityBenjaminM

XfinityThomasA

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