I need to cancel!!!!

I need to cancel my service and you're making it impossible. I moved and I'm not using the service! I even just attempted to fill this form out and when I clicked on the keyword cancel it said there was a problem and timed out.

The chat is useless, there's no option to cancel online, and the phone calls drop.

I am paying for a service I don't use because I don't even live there and XFinity makes it impossible to cancel. You're feeling me from a service I don't even use at a location I don't live at. It's criminal. I need someone to cancel my service.

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XfinityThomasD

Official Employee

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1.4K Messages

4 days ago

User__cancel Thanks for posting on our Community Forums. I'm sorry to hear that you've had trouble resolving the account, but our team is here to help as well. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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User__cancel

I need to cancel!!!!

XfinityThomasD

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