Visitor
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1 Message
I need to cancel services
I have made all attempts to dicuss a better service plan, and have fallen on deaf ears. I nee to cancel my cable TV, and internet services. I need to return my cable box and cable modem/router. Please advise whats steps arae next. I will not be subject to wating 3060 minutes to simply return equipment. I need to be sent a return label ASAP. I will be still retaining Xfinity mobile services for the time being on a device that has been paid for in full. I would appreciate a response and or how I can make this this more seemless
XfinityEricB
Official Employee
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3.8K Messages
3 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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