Visitor
•
1 Message
I need to cancel service… please for the love of god
I’ve been trying for a few days to disconnect my service. This is maddening. The schedule callback option throws up on itself… system error. Attempts to chat with an agent result in a “higher volumes than usual… try calling or try chat again later.” By the way, I tried calling earlier — wasn’t normal business hours.
The service quality is poor. My mobile service shouldn’t be more stable/reliable than my home internet (my opinion). Can someone here please help me achieve this very basic goal of disconnecting? Thanks.
EG
Expert
•
111.2K Messages
18 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityThomasB
Official Employee
•
2K Messages
18 hours ago
user_wsbwfn
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0