I need to cancel service for an apartment we haven’t had since 12/01/2025

user_sry4b2 Thank you for reaching out to us today over our Xfinity Community Forums! We can help ensure your services have been cancelled. Please send us a direct message. 

 

 

To send a "Direct Message" message:

 

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

How to: Direct messaging within the forum