I need to cancel my service

I need to cancel my service on 04/30/2026

Cancel Xfinity services that I pay for on 04/30/26.

Hello @user_ix5gxr  While we certainly hate to lose you, we can assist you with this request. To start please send us a direct message with your full name and the service address to help us locate the account. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

@user_ix5gxr​ were you able to get it canceled?  How’d you do it? 

Thanks for reaching out here on the community forums, user_9m0zzi! We'll be sorry to see you go, but our team can help with getting your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message