Visitor
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1 Message
I need to cancel my service
I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service
Visitor
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1 Message
I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service
XfinityJustinC
Official Employee
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2.2K Messages
1 month ago
Hello, @user_gjz74f thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and I can help with any account requests. I'll need to gather some information that we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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user_9m0zzi
Visitor
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1 Message
5 hours ago
Cancel my service, how do I do this!
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