Visitor
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5 Messages
I need to cancel my service
I tried to cancel my service for weeks, tried calling, searching onlice, talking to online agent, nothing worked!
I need to cancel after this month! Please help.
Visitor
•
5 Messages
I tried to cancel my service for weeks, tried calling, searching onlice, talking to online agent, nothing worked!
I need to cancel after this month! Please help.
Official Solution
XfinityAdrienne
Official Employee
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1.3K Messages
4 days ago
I am happy we were able to get everything squared away with cancelling your account, @user_iowua4! Please don't hesitate to reach out to us in the future if you have any other questions/concerns, we are happy to help. You can always browse the Forum boards or submit a post with a question. We are here for you 7 days a week from 6am to 1 am EST. Have a wonderful rest of your day!
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XfinityQuemekia
Official Employee
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178 Messages
4 days ago
Hi @user_iowua4, and thank you for taking time out of your day to reach out to our Xfinity Community Forum for assistance. I'm sorry to hear about your experience.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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