Visitor
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1 Message
I need to cancel my service
I need to cancel my service because I moved somewhere Xfinity doesn't service. I can't figure out how to cancel online.
Visitor
•
1 Message
I need to cancel my service because I moved somewhere Xfinity doesn't service. I can't figure out how to cancel online.
XfinityJon
Official Employee
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188 Messages
2 days ago
Good evening user_a9tdyw. I would be more than happy to assist you with your request. We will certainly be sorry to see you go, but I can take care of this for you. I will just need some additional information from you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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