user_xylqrs Hello and thank you for reaching out via our Xfinity Community Forums. I understand that you've made the decision to close your account, and I want to assure you that I'm here to help make this process as smooth as possible for you. I know that cancelling a service can sometimes be a difficult step, and I want to express my sympathy that you've reached this point. It's important to us that you feel supported.
To assist you with making a change, resolving any issues that may help keep you as a valued customer, and ensuring everything is handled correctly, would you mind sending me a direct message with your full name and the service address? This will allow me to access your account information and begin the cancellation process right away.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
We appreciate you being a customer, and we'll do our best to make this as easy as possible for you.
XfinityChristy
Official Employee
•
1.9K Messages
26 days ago
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
We appreciate you being a customer, and we'll do our best to make this as easy as possible for you.
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