I need to Cancel my service today I don’t want to work with sales retention just cancel

Hello @user_lw3adq, thank you for taking the time to leave a post. Sorry to hear about your experience trying to disconnect your services. I can certainly understand how frustrating that must be when you're simply trying to cancel your account after moving and feel like you're stuck in a loop. We'd be happy to help with your disconnect request and take a closer look at your account. Our goal is to make this process as smooth as possible and ensure your request is handled appropriately. To review and process the disconnection request, we'll need to access and authenticate your account. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.