Visitor
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1 Message
I need to cancel my service, moving
please cancel my internet service as of today 10/13/2025
moving and not going to have internet service until I am settled. I will follow up as needed, thx for your help
Visitor
•
1 Message
please cancel my internet service as of today 10/13/2025
moving and not going to have internet service until I am settled. I will follow up as needed, thx for your help
XfinityAldrik
Official Employee
•
2.2K Messages
6 hours ago
Thank you for reaching out to us @user_9kg796! I completely understand wanting to cancel and then resubscribe later once you are settled in. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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