@user_qc82zs Thanks for making us aware you haven't received this call back. I would be more than happy to help you through here. How may I assist you today?
@user_qc82zs I can help you with this. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@XfinityRaul I would like to cancel my mobile plan. I'm just not using it and have never used it. The Account Number is: [Edited: "Personal Information"]
user_qc82zs, Thanks so much for your time. We are delighted that the mobile plan cancellation issue was resolved after you received a callback and were routed to the mobile team. Please be sure to reach out to us for any future needs by creating a new public text submission without your account information. Have a great day. 😀
XfinityRaul
Official Employee
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3K Messages
3 hours ago
@user_qc82zs Thanks for making us aware you haven't received this call back. I would be more than happy to help you through here. How may I assist you today?
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XfinityGabriel
Official Employee
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3.4K Messages
47 minutes ago
0
0