Visitor
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2 Messages
I need to cancel my internet service
I am requesting the immediate cancellation of my Xfinity Internet service.
The Xfinity app and website are not allowing me to cancel my service online. Instead, I am being required to schedule a callback.
I do not want to schedule a callback. Please process my cancellation through this written request and provide written confirmation of the cancellation date and final balance.
The reason I am canceling is an unfair $100 overage charge for data usage in July. I consider this charge unreasonable and misleading, especially given the difficulty I am now experiencing trying to cancel my service.
Please cancel my service immediately and confirm in writing that the cancellation has been completed.
EG
Expert
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121.2K Messages
21 hours ago
Moved here for assistance.
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XfinityRaul
Official Employee
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3.1K Messages
8 hours ago
@user_42gijp Thank you for bringing this data usage charge to our concern via Forums. We would hate to lose you as a customer over this charge. I would love the opportunity to review your account to see what we can do to make this right.
To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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