Visitor
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1 Message
I need to cancel my internet service
I tried to complete the cancelation with Xfinity Assistant. The only option it would give me was to request a callback. I am unable to talk on the phone and am un able to go into a store.
Visitor
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1 Message
I tried to complete the cancelation with Xfinity Assistant. The only option it would give me was to request a callback. I am unable to talk on the phone and am un able to go into a store.
XfinityMatthew
Official Employee
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1.6K Messages
8 hours ago
Hello @user_7gj80q Thanks for reaching out. We hate to see you go but our team can assist you with this request. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityAbby
Official Employee
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752 Messages
2 hours ago
Thank you for allowing us to assist you with removing your services @user_7gj80q. If you ever need any additional assistance in the future feel free to create a new post. Have a great weekend 😀
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