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user_qhu2vc
1st Topic

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1 Message

Monday, August 25th, 2025

I need to cancel internet plan from account but keep mobile and security plans

i have internet, mobile and security services through xfinity and need to just cancel the internet portion of the services.

Question

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Updated 

3 days ago

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EG

Expert

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112.9K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityQue

Official Employee

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65 Messages

3 days ago

 

Hi user_qhu2vc and welcome to our forums! I can help you achieve what you are aiming for. I would like to know more about your decision and it would be amazing to help out! For me to help out, I will need you to send us a direct message with your full name and full address. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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