Visitor

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1 Message

09/13/2026 5:05 PM

I need to add nfl red zone!!!!!

I'm trying to add the More sports package for 9.99 that includes nfl redzone and I keep getting a "sorry about that we had a problem with our site" message. What the heck is going on. The games are starting now!!

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Official Employee

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566 Messages

1 month ago

Hi there.  Thank you so much for reaching out on our Xfinity Community Forum about adding the sports package.  I'll be happy to assist. How are you trying to add the sports package?  Also, do you currently have cable service with us?

Visitor

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1 Message

yes i wnt to add nfl red zone to my exisiting package

Official Employee

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4.5K Messages

@user_8z7vz2 Thank you for taking the time to reach out to us here on our Xfinity Forums. I would love to help you add the NFL Redzone to your account. Please send us a DM to Xfinity Support with your full name and address to get started. 

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Expert

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122.2K Messages

1 month ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

Expert

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35.1K Messages

1 month ago

@user_lw8xt0 

Not Accessibility/disability related.  Moved to Customer Service.

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