I need to add a second home

I need to add new services to a new home by this weekend while still maintaining the current services at my current home until the move is complete. So for a few weeks I will need services at both locations until I completely move out of my current home. I saw this was possible but that I needed to make a post before I could submit a direct message.

Responses

XfinityRichard

Official Employee

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1.8K Messages

2 years ago

Hi there, @aing3 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to assist you in getting set up and your new place while you keep your existing service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Again

Expert

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31.4K Messages

2 years ago

Moved to Customer Service as this isn't Accessibility/disability related.

@aing3

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.

0

Customer Service

aing3

I need to add a second home

XfinityRichard

Again

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