Visitor

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1 Message

Thursday, January 29th, 2026 3:38 PM

I need to add a new debit card to my account

My Debit card was hacked. I had to get 

a new debit card. I needvto b add this card for auto bill pay

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Official Employee

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2.7K Messages

2 months ago

user_bbsl7m I am so sorry to hear your card was hacked. I know how incredibly stressful and time-consuming it is to deal with fraud and wait for a new card to arrive. I appreciate you being so proactive about updating your account to keep your services running smoothly!

 

Updating your information is quick and easy. To add your new card for Auto Pay:

  1. Log in to your account at Xfinity.com.

  2. Navigate to the Billing section.

  3. Select Bill Pay Settings or Manage Auto Pay.

  4. Choose Edit next to your payment method to enter your new card details and save.

 

Visitor

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1 Message

I would really like to speak to a real 

person a representative

Official Employee

 • 

2.8K Messages

myyardsale25 Can you please elaborate on what you need our help with?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

I need to pay my bill with new card

Official Employee

 • 

2.1K Messages

 

user_o1z0r6 Have you tried the steps mycolleague suggested? 
 

Updating your information is quick and easy. To add your new card for Auto Pay:

Log in to your account at Xfinity.com.

Navigate to the Billing section.

Select Bill Pay Settings or Manage Auto Pay.

Choose Edit next to your payment method to enter your new card details and save.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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