Visitor
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1 Message
I need to access internet. My power is back up but I need internet service as I work from home.
No internet service.
I've turned the box and devices on and off, waited 30 seconds and plugged back in. Still nothing. So I unplugged it all night. When I plugged it back in along with devices, still no internet.
I tried calling customer service, was answered by AI which told me that there's no power in my area and no internet til the power comes on.
My power came back on yesterday and I need my internet service as I work from home.
Will someone from the tech department please call me as my job is in jeopardy,
EG
Expert
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120.2K Messages
5 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.1K Messages
5 hours ago
user_og6lax Thank you very much for the heads-up! Our team works from home and understands all to well how important consistency on the internet is for the day to day. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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