I need the security pin to transfer my number, I get an error that won't generate the pin

I have contacted Xfinity 10 times regarding my attempt to transfer my phone number, and I am reaching the point of considering legal action. Each time I attempt to generate a security PIN, I receive the following message:

"It looks like your account is missing a verified contact method. In order to continue, you’ll need to verify your identity at an Xfinity Store."

However, I reside in Austin, TX, and the nearest Xfinity Store is in Houston—over 150 miles away. I have:

• Attempted to verify my identity over the phone.
• Requested a PIN to be generated and sent via text.
• Tried contacting the store directly.

None of these attempts have been successful. It is unreasonable to expect me to drive 150 miles just to obtain a 4-digit PIN to transfer my number. This situation has been frustrating and unnecessarily difficult, and it feels like I am being held hostage by a service I no longer wish to use.

I am urgently requesting an alternative method to verify my identity and obtain the required security PIN.

Please escalate this matter and provide a resolution as soon as possible.