user-azores Hi there! Thank you for reaching out. Congratulations on your new home! We'll be happy to notify our maintenance team that you are requesting the line be removed. When you can, please send a Direct Message with your full name and address. Here are instructions on how ot send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message