Visitor
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2 Messages
I need someone to contact me to see if we can save me as a customer
My bill is going up $50 per month next month. I earn half what I did when I signed on with Xfinity and can't afford an increase. I feel like I am the only person I know hanging on to cable and it's getting tempting to save some money by leaving. But my wife is old fashioned and wants to see if there is anything we can do about the increase. Can someone please contact me?
XfinitySara
Official Employee
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1.8K Messages
13 days ago
Hello, @user_b6lp1t! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
And if you still need assistance, our team remains here, awesome to work with because we can always double-check your options if you run into any trouble online.
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