Visitor
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9 Messages
I need my phones back
This is the first time ever in my life I have seen such a [Edited: "Language"] service with such a bad customer care. I have tried to upgrade couple of my phones and got them 10 months back. After that I haven't heard anything about that. I didn't get my money which was supposed to be reflecting in my account for my new phone. I have paid 400$ upfront which I didnt receive or either the money for my phones or my new phones for free. I am paying extra money on the top for my new mobiles every month for about 10 months. I have tried contacting customer care for more than 10 times and tried raising tickets to resolve this issue. I am literally fed up with the customer care . I have previously upgraded my mobiles and it was very smooth with other networks. Its been 16 months I have moved to Xfinity and I would rate -100 if possible with the responses and services they are providing currently. I am not sure how long I should battle to get my money back. I am not sure if this is some kind of a serious scam these people are holding up with people's money.
XfinityChristy
Official Employee
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2.1K Messages
2 days ago
I would like to help you get to the bottom of this immediately and see what can be done to finally get this resolved for you. To do so, I'll need a bit more information. Please send me a direct message with your full name and service address. Once I have that, I'll look into your account and investigate where things stand with your phone upgrade, the missing funds, and the charges you've been incurring.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_nc85gb
Visitor
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9 Messages
2 days ago
I have sent a Direct message with my issue.
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user_nc85gb
Visitor
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9 Messages
2 days ago
(edited)
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user_nc85gb
Visitor
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9 Messages
2 days ago
I am talking to an agent and i have received 3 responses till now within the last 15 min. 1st response: I have sent the mobile 3 months back which I clearly sent 10 months back. Upon that he responded saying that I didnt send the mobile till date Later now he is saying that I didnt try to contact within the last year so he cant really do anything
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user_nc85gb
Visitor
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9 Messages
2 days ago
Now I got connected to the supervisor Lokesh and he answered with a whole new story.. He is telling me that I have changed my plan in september which was authorized without knowledge and consent. I was in the same plan from Dec,23 and have never asked for a change of plan. Who has authorized a change in plan without my consent? And due to that I have lost my promotional offer. Am I that dumb that knowing that I lost my offer I will send my mobiles and loose $1850. There have been more than 10 reasons I have heard till now for dumping my credits. I feel like its an absolute scam.
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user_nc85gb
Visitor
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9 Messages
2 days ago
I dont really understand how you guys dont explain that there was a plan change and why I was not updated on it and taken a consent for it, for the changes and what it implies. I have completely been scammed by you guys saying numerous reasons. When I come back again I am pretty sure there would be a new response and some new reason popping up saying what didnt happen through and I didnt get my credit.
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user_nc85gb
Visitor
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9 Messages
2 days ago
There is no person who could resolve the issue and just passing the customers through circles.
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user_nc85gb
Visitor
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9 Messages
2 days ago
When a person takes an upgrade and have an upgrade and some plan changes which the customer didnt approve off but was still done. IS it the responsibility of the customer care guy to inform or not?
Okay if they didnt inform, why did you accept the old mobiles, you could have not accepted the mobiles as the promotional offer is lost .. IS this a new SCAM in the market to just suck the money out of customers???
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