Thank you for reaching out. I hope, besides the phone troubles, that you are doing great today. I know how vital it is to have your phone service working as you expect. I understand there is no dial tone, and you can not make or receive calls. I can imagine it has been frustrating, but we got you covered. We are a full service team, so you've come to the right place for help.
The Xfinity App is also a great way to troubleshoot. There, you can manage your network, refresh/reboot your equipment, and find great self-help guides. It's truly a great tool. Do you currently rent an Xfinity Gateway? Have you attempted to reset your handset and gateway?
XfinityVianney
Official Employee
•
1.7K Messages
8 hours ago
Hi,
Thank you for reaching out. I hope, besides the phone troubles, that you are doing great today. I know how vital it is to have your phone service working as you expect. I understand there is no dial tone, and you can not make or receive calls. I can imagine it has been frustrating, but we got you covered. We are a full service team, so you've come to the right place for help.
The Xfinity App is also a great way to troubleshoot. There, you can manage your network, refresh/reboot your equipment, and find great self-help guides. It's truly a great tool. Do you currently rent an Xfinity Gateway? Have you attempted to reset your handset and gateway?
0
0