1 Message
I need live assistance NOW
I have been running loops with the customer service line and chat for hours. Cannot reach a live human person. I need to change my service, it increases dramatically without notification and I need it changed or I will cancel!!!
XfinityAdrienne
Official Employee
•
1.3K Messages
7 months ago
Hey there, user_h2dpp9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to reach us for assistance with your billing concerns, it certainly is not what we want. We can explore all available options with you here, and share the best available promotions. Can you please send us a DM?
Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "
Direct Message icon”
(upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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