Visitor
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1 Message
I need HELP
I have been trying to activate my netflix account thru Xfinity and has been a nightmare . I am a new customer and when I login and go to xfinity/managemysubscriptions it tells me I have none (when I am a paid subscriber and I watch apple TV and stream app.
I dont remember how, but i was able to chat with a real person once (which he rudely closed the chat without giving me a solution ) I opened a case number that went to tier 2 ticket number ECM8398845741 .2 weeks later and still is not resolved.
When I try to get help , all roads point to the awful AI xfinity support that keeps you in a programing loop and never transfer you to a real person.
This is a SHAME .I am an IT guy with 25 years experience and I dont know how to bypass it. I cant imagine what a normal every day person have to do to get real support.
If this does not work, I will email the CEO direclty to make him aware of what customers have to go thru to get help.
XfinityLinda
Official Employee
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2.5K Messages
13 hours ago
Thank you for meeting us here in our community, @user_rfzxy5, about the Netflix activation. We're sorry to hear you're having trouble. We're happy to help. Since you don't see Netflix on your
xfinity.com/yoursubscriptions page, I'll have to dig a little deeper. In order to do so, I'll have to pull up the account to review why you aren't able to activate. Please send us a Direct Message with your full name and complete service address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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