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user_6kpp59
1st Topic

1 Message

Saturday, September 28th, 2024 1:52 PM

Closed

I need help

A tree has been down on my street blocking access in and out. It has also brought down the cable. Dept of transportation won’t touch it. Comcast had to address it. I can’t speak to anyone until the outage is cleared. Which is terrible customer service. 

Question

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Updated 

7 months ago

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EG

Expert

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110K Messages

7 months ago

The concern is not "Community Center / guidelines" related................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBrianH

Official Employee

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1.3K Messages

7 months ago

 

user_6kpp59 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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