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user_695bb8
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1 Message

Tuesday, March 14th, 2023 4:28 PM

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I need help

For the 4hrs I've been trying to get in contact with someone at xfinity. All, and I mean ALL of the assistant tools do not work, the app just turns into a blank white page, and the in the browser it's saying that the page is either unavailable or broken. I would call this number 8009346489 again, but it's a partner. I've just moved, and they pressured me into getting something I don't understand. I just need help, and none of the tools you all have provided are doing that. 

Question

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Updated 

2 years ago

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XfinityEva

Official Employee

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1.7K Messages

2 years ago

Hello @user_695bb8 we apologize for the experience in trying to reach us previously. I can certainly help with your account and recent move. Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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