3 Messages
I NEED HELP. Xfinity agent previously said they world reach out.
I previously spoke with an agent and explained to them that there were unrecognized charges on my account and that I would not be able to afford the service if that continues. The agent told me that they see the charge, but there’s nothing they could do at the time, and that they will reach out to me in one week. No one reached out to me and I cannot get a hold of any agent through your automated system 800 Xfinity. I’m ready to just throw the modem in the trash and cancel you guys.
XfinityBradM
Official Employee
•
915 Messages
10 months ago
Hey there, @user_hb4k5j. We understand it can be frustrating when your bill changes unexpectedly, I will pull up your account so we can review the charges together. Rest assured that you’re connected with the right team to take care of all of your Xfinity questions and concerns. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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