Visitor
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1 Message
I need help with the cable
So I bought the box, and my new apartment has an old cable cord attached and it’s hard to pull off, it might’ve been painted over but I need help getting it connected!
Visitor
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1 Message
So I bought the box, and my new apartment has an old cable cord attached and it’s hard to pull off, it might’ve been painted over but I need help getting it connected!
XfinitySara
Official Employee
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2.2K Messages
3 months ago
@user_hcff4w - Hello and thank you for reaching out to our Digital Care Team through the Xfinity Community Forum. You've come to the right place! We'll do everything we can to help :) I'm sorry to hear about the trouble you're having, but not to worry. We should be able to assist you, in any case. To clarify, are you requesting a Professional Installation due to being unable to complete a self-install of new service?
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user_xx57em
Visitor
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1 Message
6 hours ago
No, need assistance. Not sure if cable is working, address is: [Edited- Personally Identifiable Information]
(edited)
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