I need help with the cable

So I bought the box, and my new apartment has an old cable cord attached and it’s hard to pull off, it might’ve been painted over but I need help getting it connected!

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XfinitySara

Official Employee

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2.2K Messages

3 months ago

@user_hcff4w - Hello and thank you for reaching out to our Digital Care Team through the Xfinity Community Forum. You've come to the right place! We'll do everything we can to help :) I'm sorry to hear about the trouble you're having, but not to worry. We should be able to assist you, in any case. To clarify, are you requesting a Professional Installation due to being unable to complete a self-install of new service?

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user_xx57em

Visitor

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1 Message

6 hours ago

No, need assistance. Not sure if cable is working, address is: [Edited- Personally Identifiable Information]

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XfinityAlyssaA

Official Employee

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2.3K Messages

Good evening @user_xx57em, and thank you for reaching out on our Forums. I see that you stated you are unsure if your cable is working. To confirm, are you experiencing any error codes or messages on your screen? Have you also tried checking to see if there are any service interruptions occurring in your area? You can check for service interruptions by visiting our online status center here https://www.xfinity.com/support/statusmap.

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6 hours ago

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Customer Service

user_hcff4w

I need help with the cable

XfinitySara

user_xx57em

XfinityAlyssaA

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