I need help with my account and ensuring my move works

user_cczmwt Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what is going on. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited DM to an Official Xfinity Employee. We will respond to your DM shortly, but please remember to follow the process going forward.