Visitor
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1 Message
I need help with a construction issue. Please ask me to DM you
Hello,
I am a homeowner in Newcastle, China Falls. Last week, a Comcast construction crew arrived to install a second large utility pedestal on the easement bordering my property. They did not have the required permit documentation on site, and after we asked about it, they left and stated they would return later.
I am requesting that Comcast Engineering review this project before any further work occurs.
My concerns:
- The easement in this location is very narrow, and adding a second pedestal may exceed the usable easement footprint.
- There is already an existing Comcast pedestal in this location.
I would like Comcast to replace the existing pedestal rather than add an additional one, if a larger cabinet is required. - A second pedestal would create a significant visual impact on our property frontage.
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- I want to ensure the new installation remains
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- and does not encroach on private property.
Please confirm:
- Whether a permit has been issued for this installation
- Whether the engineering team can authorize replacement of the existing pedestal instead of adding a second one
- The exact proposed location and footprint of the new equipment
- A field supervisor visit before work resumes
Thank you for your assistance. I look forward to resolving this before construction continues.
Sincerely,
Susan -


XfinitySeth
Official Employee
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759 Messages
14 hours ago
Good evening user_2j2sm3 👋 I appreciate you taking the time to become a member of our community to speak with us, and even more so appreciate the extensive detail you provided on your concern. Based on what you outlined, I'd be just as concerned, so I'm happy to take a look at this further for you to see what information we can gather form our local teams on this 👍
Please send us a direct chat message with your full name, and the full address of the home referenced to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. We'll be able to get started from there.
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