I need help understanding my plan. Am receiving conflicting answers when I call xfinity.

I called Xfinity customer service 3 different times last week, wanting to know more about my 24 month promotion discounts and my cable and internet service plan.

Two customer service reps said yes, I do have a contract with cable but not with my internet (one of them said there would be a $100 early termination fee if I cancelled my cable before 08/01/26) and one customer service rep said no, I don't have a contract and there are no fees for cancelling any of my services at any time or for downgrading my plan at any time.

In my customer portal, there is no document showing a contract or term agreement that I ever signed for either cable or internet.

These are the only legal agreements found on my online account in the Legal Documents area:

-Comcast EcoBill Terms of Service
-Automatic Payments Terms and Conditions
-Terms and Conditions for Stored payment methods

So which is it? Do I have non-binding Xfinity cable and internet service that can be cancelled or downgraded at any time without incurring any fees/charges?

Or do I have a contract of some sort that I'm unaware of? There isn't any documentation of the sort in my Legal Notices on the portal. There isn't even documentation there of the 24 month promotional discount I have.

Your phone customer service reps are giving me conflicting answers, can someone here please he!p me? Thank you.