2 Messages
I need help returning equipment after cancellation!
We recently moved outside of the Xfinity service area, and would desperately like to return our equipment. Here's the bullet points of our adventure:
1) Original phone rep mistyped email for emailed return labels
2) Upon calling 3 times after not receiving the email, we were told the email would be sent to the comcast email on the account
3) The comccast email is deactivated, since it was never used, and it can't be reactivated, since the account is cancelled.
4) The account doesn't show any devices, so I can't print a new shipping/return label.
5) This account for the forums doesn't allow for a email change, so, once again, email account that's not active is listed as primary, which is just a bad idea.
Someone, please help. I just want to give your equipment back!
XfinityThomasB
Official Employee
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2.2K Messages
2 years ago
Hello @user_5c5b07
Thank you for reaching out! Sorry to hear about all these hurdles to get the equipment back. We do have an agreement with the UPS Store to handle returns. The link here below would provide you with all the details to find the closest UPS Store to you. The Xfinity Store could also handle the equipment return.
https://www.xfinity.com/support/articles/returning-your-equipment
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Again
Expert
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32.2K Messages
2 years ago
@user_5c5b07
Make sure you get a receipt showing the serial number.
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user_hnb0hl
2 Messages
2 years ago
I canceled my service and am being billed for a piece of equipment that I never had. The number on the bill goes to a person trying to sell me a warranty. I told the rep when i canceled i did not have that equipment. I am unable to find a person to contact. It's all bots or FAQs. I do not want this stupid bill going to collections but i am not going to pay it. This multimillion/billion dollar company needs to take my word for it and write off this $120 incorrect charge. Please provide some assistance.
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