I need help requesting that I be present when my underground cable gets installed

lukeallenhumphrey Hi and thanks for reaching out! I totally understand your concern, and we can try to notate, and communicate with the team applicable. Underground buries are Special Request tickets. When a ticket is a special request, those aren't the ones that require someone to be home 18 and over. Special Requests can also involve other ompanies that we are business with. 

To move forward with your concern, please send us a direct message with your full name and service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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Press Enter to send it.