I need help reinstating my service ASAP

I have paid the past due balance and next balance that is due but my account still isn't active for my mobile phone

I need a customer representative to look into it ASAP

Oldest First

Selected Oldest First

Official Employee

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2.3K Messages

4 hours ago

Hi there! Thank you for taking the time to reach out about your mobile account after payment. How long ago was the payment made?

Can you please send us a direct message with your full name and service address to review the account?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service