New Poster
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1 Message
I need help managing the website in order to pay my bill!
I’ve been trying to get into contact with someone that can help me figure out how to pay my bill on xfinity’s website. Anytime I try to pay my bills the site tells me “thanks for your purchase” even though I hadn’t paid the bill yet. I believe it to be from the initial purchase of services and now the account page won’t let me see any bill nor give me the opportunity to pay it. I need help, thank you!
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ComcastChe
Official Employee
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6.1K Messages
6 m ago
Welcome to the Xfinity Forum, @Keyna1! We appreciate you for posting to get assistance with paying your bill online. I'm sorry for the inconvenience you're having and wanted to provide the steps to walk you through getting this taken care of. Please be sure to log in with your primary Comcast email address and password. You can find more information about how to make a one-time payment or set up a payment arrangement here.
Check out these other self-help options that may be beneficial:
I hope this helps!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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