Visitor
•
1 Message
I need help correcting the mobile number associated with my Xfinity ID.
I need help correcting the mobile number associated with my Xfinity ID.
Xfinity is incorrectly treating my landline as my Xfinity ID mobile/security number. When I try to change it to my actual mobile number, I get the error: “Mobile Number is already linked to an active account.”
I checked Account → Xfinity ID and Security → Your Accounts → Manage and Link Accounts. There are no linked accounts.
I need Xfinity Support to correct this existing mobile-number association so that my actual mobile number is the security number for this Xfinity ID. I do not want my landline used for security verification.
Please have an Xfinity Support representative assist me. I can provide my account information privately if needed.
XfinityJohnG
Official Employee
•
3.2K Messages
14 hours ago
Thank you for reaching out to us here about that issue with the number associated with your ID. I will be happy to look further into that from here. In order for me to look into that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
0
0