Visitor
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1 Message
I need help and support refuses to listen
After a week support all the way to tier 3 refuses to listen. I do not understand why they cannot download a esim to my new iPhone after a week
i Explained the QR code doesn’t work the enter manually doesn’t work the phone says to transfer from nearby iPhone WHY CANT THEY put an esim on the one I have now and let me try that after a week now they are removing the pending orders and it is still not working and more waiting
Last time I did a transfer it took over 30 days THIS IS NOT HELPING YOUR CUSTOMERS IT IS HOWEVER RIDICULOUS
please have someone at corporate or someone who knows what they are doing call me oh and my whole account is still messed up from the last one
thank you
[EDIT: Personal Information]
CCVanessa
Contributor
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234 Messages
2 years ago
Hello, thank you for taking the time to reach out for assistance. My apologies for the issues you've been having, and the troubles you are running into getting those issues resolved. As of now this department doesn't have any access to mobile accounts, but I can absolutely point you in the right direction. The best link to use to chat with a Xfinity Mobile agent is https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=123744261. Once you are in contact with the correct department, I am certain they will get to the bottom of things.
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