Skip to main content
user_bo6fd8
1st Topic

Visitor

 • 

2 Messages

Thursday, March 19th, 2026 6:11 PM

I need help adding a second home internet line to my account for a total of 2 locations

I am trying to add a second home internet line under my account and need help

Question

 • 

Updated 

1 hour ago

4

1

0

Oldest First
Selected Oldest First
XfinityEva

Official Employee

 • 

2.3K Messages

2 hours ago

Hello @user_bo6fd8 thank you for reaching out about adding that second location. Are you looking to add a secondary address or are these two in the same address ?(for example additional dwelling unit) Have you checked the serviceability on the new address? What issues are you running into? 

 

If you opt for an additional address, you will have a separate account number with that address but once that is established you will be able to link these and have access to your different locations when you log in. See here for managing multiple accounts under the same Xfinity ID. 

2

0

user_bo6fd8

Visitor

 • 

2 Messages

@XfinityEva​ 
I am looking to add a second physical address.  The two total lines would be at two totally different physical addresses.  The second line would actually be for an adu, but that adu has a separate physical address and in terms of relationship I have nothing to do with the primary house.  

Comcast does provide service for the address.  I just wanted to know how to properly proceed.  

Lastly with the new account will I get the "special" rates as a new customer or would xfinity consider this a already established account?

Like

Reply

2 hours ago

0

XfinityEva

Official Employee

 • 

2.3K Messages

@user_bo6fd8 Perfect! Thanks for the details, yes you can definitely proceed online (or let us know here if you have any issues and need assistance setting this up, just send a direct message) 

 

Since it is a new address it will be eligible for new customer pricing! :) 

 

If you run into any issue just send us a direct message with your full name and the address of the location. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 hour ago

0

forum icon

New to the Community?

Start Here